We recognise that the continuing impacts arising from the spread of Coronavirus are of great concern for our customers, our staff and our stakeholders. We would however like to reassure you that we at Williams Refrigeration are continually monitoring developments to ensure our facilities remain open and fully operational to provide you with continuing expert advice and product availability.
Maintaining our Production Capabilities
Our Australian, UK and China factories all remain fully operational and working normal hours to maintain production capabilities across all product lines. We held our weekly Australian production meeting today, and we do not currently have any major issues with our production and supply lines. This is of course subject to future events.
Our Inventory Investment
Our investment commitments ensure us holding an extensive inventory of finished goods, materials and spare parts. Our factories also carry parts and materials to meet a flexible 3 months forward production plan.
Our customer service commitment
We have carefully reviewed our risk management protocols to ensure business continuity for the coming months, ensuring all of our commercial, administrative and after sales support activities remain open and accessible to you.
Keeping in touch and here to help
We appreciate that there are increasing restrictions on travel and face to face meetings, with a number of people working from home. All our team are individually contactable by phone email and video conferencing. Details are available on our web sites and social media channels.
Delivery and Logistics
We are also working closely with our delivery and logistics partners to ensure delivery routes remain available.
Here to Help and Support You
We appreciate that the continuing spread of Coronavirus brings some of the greatest challenges ever seen in the foodservice and hospitality industry. We remain fully committed and are here to help all our customers, colleagues and service partners stay safe and weather these unprecedented times.